1. What is the extension plan about?
In the interest of continually enhancing our facilities and services available to guests, the hotel owner has decided to embark on an extension plan that will see the addition of 10 luxury villas that are generously spaced from 115sq meter to 247sq meter each. Besides the bedroom, living room and a courtyard, the villas come equipped with a private therapy room and lap pool. There is also a new restaurant & bar, The Terrace which is completed; offers waterfront dining experience. These new additions will be located adjacent to the hotel building.
2. How long is the construction works are expected to last?
The first phase of works which is the demolishing of the previous poolbar and building of The Tearrace, the new waterfront restaurant & bar has been completed. The hoarding has been relocated farther away behind the restaurant.
Subsequently, construction of the villas will continue with expected completion in November 2017. The remaining villas that will be constructed will be even farther away from the pool and the main building.
3. Are these new buildings or this involve the renovation of the existing building?
These are new buildings which will be built on the vacant land adjacent to the existing building.
4. Where is the construction site?
The construction site is on the vacant land west of the existing building. The remaining constructions of the villas are behind The Terrace and stretch towards the Buray Bay's direction.
5. Will there be piling works?
There will be no piling works for the entire extension plan.
6. How will the constructions affect the pool experience?
There will be no piling works during the construction periods. However, there will be moderate noise at the swimming pool area. As the works progress, the noise and disruption will reduce gradually as works are concentrated farther away since the building of The Terrace, the new waterfront restaurant & bar is completed.
7. Will there be any noise disturbance in the rooms?
As there will not be any piling, light ambiance noise may be heard in the rooms, however, heavier works are limited between 10am to 6pm.
8. Will the beach be affected?
The construction works will extend on to the fringe of the beach, however, it will not block the use of the beach.
9. How will it affect dining in the restaurants?
The works will start at 8am until 6pm, however, heavier works will be carried out after 10am only, moderate to low level of noise should be expected as you are seated adjacent to the construction site but inside the building. Dinner at Planter’s will not experience any differences as works will cease by 6pm.
Dining in the Straits & Co should expect similar level of noise, however, dining inside the restaurant should receive less noise disruptions. No noise disruption in the evening at The Verandah.
10. What is the construction working days and hours?
The working hours are from 8am to 6pm daily. However, heavier works will only take place after 10am.
11. What facilities will be affected?
All facilities are not affected.
12. What rooms will be affected?
We expect the rooms west facing the construction site namely part of the Grand Merchant, Viceroy, Grand Viceroy, Countess Suite and Duchess Suite will be affected. For better illustration on the construction site and affected rooms, please see above a plan for your kind understanding.
13. What do you do with the affected rooms?
All affected rooms are identified and those rooms are closed from the availability.
14. How will it affect the general hotel experience?
There will be no piling works during the entire construction periods. As the works for the building of The Terrace is completed, the remaining constructions of the villas are carried out behind The Terrace. The noise and disruption will reduce gradually as the villas are stretcting along the beach and works are concentrated farther away.
The construction works start at 8am and heavier works will be carried out after 10am, all works will cease by 6pm to ensure our guests a peaceful rest. The works will be kept to a minimum noise disruptions. All other hotel activities will not be affected and all facilities and dining outlets will be opened and operated as usual, this including the swimming pool.
For actual feedback from our guests, please click here.
15. What if my room booked is affected?
We will relocate you to one of our non affected rooms.
16. Will I be compensated?
The management will take all necessary measures to ensure any inconvenience arising from this development be managed and mitigated. All guest accommodations will be allocated farthest possible from the construction site to minimize disruption during your stay. We have already identified alternative rooms for those who have booked in the affected rooms; this includes free upgrade where there is availability.